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Creating a new account, changing your password, updating your profile, and KYC verification.
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If you're new to online betting platforms, it's natural to have plenty of questions — how to open an account, how long a bKash deposit takes to arrive, what terms apply to bonuses, and more. That's exactly why fe99 built this Help Center: to give you clear, straightforward answers all in one place.
The fe99 support team is available 24/7, every day of the week. No matter where you are in Bangladesh — even at 3 in the morning — send us a message on live chat and you'll hear back within minutes. This isn't just a promise: 98% of our users rate their support experience as satisfactory.
Signing up on fe99 is quick and easy. Just verify your mobile number with an OTP and your account will be ready in as little as 2 minutes. That said, make sure to enter your correct name and date of birth — this information is verified at the time of withdrawal. Many users enter incorrect details and run into issues later. Note that each mobile number can only be used to create one account.
Forgot your password? No worries. Just click the "Forgot Password" option on the login page and an OTP will be sent to your registered number — use it to set a new password. The whole process takes less than 3 minutes.
Fe99 accepts deposits via bKash, Nagad, and Rocket. The minimum deposit is just ৳200, and funds are credited to your account within 1–3 minutes. If your balance hasn't updated after 10 minutes, contact live chat with your transaction ID and our support team will sort it out quickly.
The minimum withdrawal amount is ৳500. Once you submit a withdrawal request, funds are sent to your bKash or Nagad within 3 minutes. Note that KYC verification may be required before your first withdrawal — just upload a photo of your National ID, and approval usually comes through within 24 hours.
To claim fe99's welcome bonus, apply a promo code at the time of your first deposit. Before you can withdraw bonus funds, you need to place a certain amount in bets — this is called a wagering requirement. For example, a 10x wager means you need to bet ten times the bonus amount. Full terms and conditions for each bonus are listed on the promotions page.
Reload bonuses are available every week. Log in to your account on Mondays to see the latest weekly offers. Cashback is typically credited every Monday based on your net losses from the previous week.
If a game won't load or the page freezes, start by clearing your browser cache. In Chrome, press Ctrl+Shift+Delete to clear cache and cookies, then refresh. If you're on the app, close it completely and reopen it — this resolves the issue in most cases. If it doesn't, contact support and attach a screenshot for a faster resolution.
On a weak connection, switch to the fe99 app's lite mode. It keeps games running on minimal data — especially useful when you're in a rural area or on the move.
On the login page, click "Forgot Password" and reset it using an OTP.
Contact us via Live Chat with your transaction ID.
Check whether your KYC verification has been completed.
Clear your browser cache or restart the app.
Check whether a promo code was applied and whether all conditions have been met.
Log in to your account → click the Deposit button → select bKash → enter the amount → send money to fe99's bKash number → enter the transaction ID. Your balance will be updated within 1–3 minutes.
After submitting your request, funds are transferred to your bKash or Nagad number within 3 minutes. First-time withdrawals may take slightly longer if KYC verification is pending.
Yes, both Nagad and Rocket are supported for deposits and withdrawals on fe99. The process is the same as bKash — just select your preferred option on the deposit page.
First, check whether the transaction went through on your mobile banking app. If it did, contact us via Live Chat with the transaction ID.
Go to the registration page → Enter your mobile number → Verify with OTP → Set a password → Done. Your account will be ready in just 2 minutes.
Log in → click the Profile icon → Security Settings → Change Password. Enter your current password and new password, then save.
Go to Profile → Document Verification → upload photos of the front and back of your National ID. Approval usually takes within 24 hours.
Five consecutive incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or reach out via live chat.
Apply a promo code at the time of your first deposit after registration. A welcome bonus of up to 150% will be credited directly to your balance.
To withdraw after receiving a bonus, you need to wager a specified multiple of the bonus amount. The full terms for each bonus are listed on the Promotions page.
Log in every Monday to see the weekly reload offer. You're eligible if you made a deposit the previous week.
A portion of your net losses from the previous week is returned as cashback every Monday. It's credited directly to your balance — no code required.
Clear your cache and cookies in the browser using Ctrl+Shift+Delete, then refresh the page. Make sure you're using the latest version of Chrome or Firefox.
Force close the app → restart your phone → reopen the app. If the issue persists, uninstall the app and install the latest version.
Enable Light Mode on the fe99 app to reduce data usage. Lowering the graphics quality also helps games run more smoothly.
Lower the video quality from Auto to 480p. Use WiFi instead of mobile data whenever possible.
Direct answers to the most frequently asked questions.
Fe99's Bengali-speaking support team is always here for you. Chat with us on live chat or sign up now to get started.