Responsible play means enjoying games while staying fully in control — of your time, your money, and your mental wellbeing. At fe99, we believe gaming is a form of entertainment, not a livelihood or a solution to life's problems.
Online gaming is growing fast in Bangladesh. Many people enjoy spending their leisure time on platforms like fe99 — it's a perfectly normal and legitimate form of entertainment. But like any pastime, knowing your limits is key.
The core principles of responsible play are:
- Awareness: Know how much time and money you're spending.
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Control: Set your limits in advance and stick to them.
- Balance: Balance gaming with your other responsibilities in life.
- Honesty: Be honest with yourself — chasing losses never works and only makes things worse.
- Support: Don't hesitate to reach out for help when you need it.
Remember: Gaming should be an enjoyable experience. If it starts to feel less like fun and more like an obligation — that's when it's time to seek help.
Responsible gaming policy on the fe99 platform is a condition of our license. We place every player's wellbeing and peace of mind above profit.
It's not always easy to tell when gaming shifts from a habit to a problem. If you or someone you know shows the following signs, it's time to take notice.
Psychological & Behavioural Signs
- Spending more time or money than planned.
- Chasing losses by placing more bets to try to win back money.
- Being unable to stop gaming despite trying.
- Feeling restless, irritable, or anxious when not gaming.
- Hiding your gaming habits from family or friends.
- Borrowing money or taking loans to fund gaming.
Social & Financial Signs
- Neglecting work, studies, or family responsibilities.
- Using savings or emergency funds to cover gaming expenses.
- Straining relationships with friends and family.
- Neglecting sleep, meals, or personal health.
If you regularly experience three or more of the above signs, please reach out to our Help Centre or take the self-assessment test below.
Problem gambling is not a sign of weakness — it's a common mental health issue that can be addressed with the right support. fe99 is here for you.
Fe99 offers several powerful tools to help you manage your gaming experience. They're completely free and available to use at any time.
3.1 Deposit Limit
Set a maximum limit on how much you can deposit daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies — helping prevent impulsive overspending.
3.2 Loss Limit
Set a cap on how much you can lose within a given period. Once that limit is reached, your account will automatically suspend betting for the specified duration.
3.3 Session Time Limit
Decide in advance how many hours or minutes you want to play. When the time is up, fe99 will send you a reminder to take a break and can end the session automatically if needed.
3.4 Reality Check
Pop-up notifications are sent at regular intervals so you can see how long you've been playing and how much you've won or lost. It's an effective way to stay aware and in control.
3.5 Cooling-Off Period
Take a temporary break from gaming — anywhere from 1 day to 6 weeks. During this period, while you can still log in to your account, all gameplay and betting will be completely disabled.
How do I set it up? Account Settings → Responsible Gaming → Select your preferred tool. For any issues,
Help Centre Get in Touch.
The most effective way to play responsibly is to plan ahead. Following a few simple guidelines keeps gaming enjoyable at all times.
Budget Planning
- Allocate a set portion of your monthly entertainment budget for gaming.
- Only treat that amount as money you can afford to lose.
- Never use funds earmarked for essential expenses, savings, or family responsibilities for gaming.
- Once your budget is used up, stop playing for the rest of that month.
Time Management
- Play at set times during the day — such as before bed or during a lunch break.
- Set a timer on your phone and stop when it goes off.
- Keep at least two game-free days every week.
- Step away from gaming when spending time with family or friends.
Pro Tip: Check your gaming history in the fe99 app regularly. Knowing how much time and money you're spending makes it much easier to stay in control.
If you feel that gaming is having a negative impact on your life and you need an extended break, you can use fe99's self-exclusion feature.
How Self-Exclusion Works
- Self-exclusion can be activated from Account Settings for a period of 6 months to 5 years.
- Your account will be completely deactivated during this period.
- Any attempt to open a new account will be automatically blocked by the system.
- Promotional emails and SMS will be paused while self-exclusion is active.
- Exclusions cannot be lifted before they expire — this is intentional.
Permanent Account Closure
If you'd like your account permanently closed, email support@fe99.bet. Our team will process the request within 48 hours. Any remaining balance will be refunded.
Important: Once self-exclusion is activated, fe99 will not contact you to encourage gameplay under any circumstances. This is our ethical commitment.
Fe99 is strictly for users aged 18 and above. Keeping minors away from gaming is one of our most important responsibilities.
How fe99 Protects Minors
- Age verification is mandatory at registration.
- Age is verified through identity documents during the KYC process.
- Suspicious accounts are suspended immediately.
Advice for Parents
- Use parental control software on your phone and computer.
- Keep passwords and payment details out of children's reach.
- Monitor your child's activity while they're online.
- Have an open conversation with your child about online gaming.
If you suspect your child is using fe99, contact us immediately at support@fe99.bet. We'll act swiftly.
Professional support is the most effective path out of a gaming problem. A few resources are listed below to help you get started.
Fe99 Support Team
Our responsible gaming support team is available 24/7. Your concerns will be heard and addressed with complete confidentiality.
- Email: support@fe99.bet
- Live Chat: Bottom right corner of the fe99 app or website
- Help Center: /help-center
National & International Support
Professional mental health support is highly effective in addressing gaming addiction. In Bangladesh, you can reach the National Mental Health Helpline (Kaan Pete Roi: 01779-554391) or visit your nearest mental health services centre.
Remember: Asking for help is not a weakness — it takes courage. fe99 always puts your wellbeing first.
