Fe99 Terms & Conditions — Complete User Agreement

Welcome to fe99. These Terms & Conditions ("Terms") apply to your use of the fe99.bet website and its associated mobile application ("Platform"). By using this Platform, you automatically agree to be bound by these Terms.

Fe99 is a licensed online gaming platform operating in full compliance with international gaming laws and regulations. We believe transparency is the foundation of a trustworthy gaming environment, which is why these Terms are written in plain language so every player can understand them clearly.

Fe99 reserves the right to modify these Terms & Conditions at any time. If changes are made, we will post a notice on the website and inform you via your registered email. Continued use of the platform following any changes will be considered your acceptance of the new terms.

2.1 Registration Process

To register an account on fe99, you must provide accurate and complete information. Your name, date of birth, phone number, and email address must all be truthful. fe99 reserves the right to terminate any account registered with false information, and any balance in such an account may be forfeited.

2.2 Single Account

Each individual may hold only one account on fe99. If multiple accounts are found belonging to the same person, all accounts will be closed and any bonuses or winnings will be forfeited.

2.3 Password Security

Keeping your account password confidential is your responsibility. Use a strong password and change it regularly. If you suspect any unauthorized access to your account, notify our support team immediately.

2.4 KYC Verification

You must complete KYC (Know Your Customer) verification before withdrawing above a certain amount. This requires submitting a copy of your National ID or passport, proof of address, and payment method details. fe99 reserves the right to withhold large withdrawals until KYC verification is successfully completed.

To use fe99, you must meet the following requirements:

• You must be at least 18 years of age.
• You are using this platform of your own free will and volition.
• You are not a resident of any country or region where online gaming is prohibited by law.
• You have not previously been banned from fe99.
• You have not self-excluded due to a gaming addiction.

Keeping minors away from gaming is something we take very seriously. If an account is confirmed to belong to a minor, it will be closed immediately and all associated transactions will be voided.

4.1 Deposits

Fe99 supports multiple payment methods including bKash, Nagad, Rocket, Upay, Bank Transfer, Visa, Mastercard, and USDT. The minimum deposit amount is 100 BDT. Deposits are typically credited to your account instantly.

• Deposits must be made using a payment method registered in your own name.
• Payments from third-party accounts are not accepted.
• There are no additional charges on deposits; however, fees from your bank or payment provider may apply.

4.2 Withdrawals

Certain conditions must be met to withdraw funds from fe99. Withdrawal requests are generally processed within 1–3 business days. An express withdrawal option is also available, though additional fees may apply.

• Minimum withdrawal amount is 500 BDT.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Specific wagering requirements must be met before bonus balance can be withdrawn.
• Withdrawals flagged as suspicious may be temporarily held pending further verification.

Fe99 offers a variety of bonuses and promotions, each with its own terms that you should read carefully before claiming.

5.1 Welcome Bonus

New members receive a welcome bonus on their first deposit. To withdraw this bonus, a wagering requirement of at least 20x the bonus amount must be completed.

5.2 Reload Bonus & Cashback

Regular players may be eligible for weekly reload bonuses and daily cashback offers. These bonuses have a set expiry date and will be automatically cancelled once they expire.

• Each bonus offer can only be claimed once.
• Wagering requirements apply to winnings derived from bonus funds.
• Bonus usage may be restricted to certain games.
• Fe99 reserves the right to cancel any bonus if misuse is suspected.

All games on fe99 are powered by internationally recognized software providers. Game outcomes are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors.

6.1 Betting Limits

Minimum and maximum bet limits apply to each game and betting market. These limits are clearly displayed within the game interface.

6.2 Technical Errors

If a game result is affected by a server error or network issue, fe99 may void that round and refund the wagered amount. fe99 reserves the right to cancel any abnormal winning claims arising from technical errors.

6.3 Sports Betting

Odds in Sports Betting are subject to change. Once a bet is confirmed, the odds at the time of placement remain fixed. If a match is cancelled or postponed, your stake is generally refunded.

Fe99 places responsible gaming at the top of its priorities. We want every player to enjoy gaming as entertainment — not let it become an addiction.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a time limit on how long you play.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.
• Self-Exclusion: You can suspend your account for a set period of time.

For more details, visit our Responsible Gaming Page View.

For full details on how your personal information is collected, stored, and used, please refer to our Privacy Policy page. In brief:

• Your information is used solely for account management and service improvement.
• Your information is never sold to any third party.
• Information may be disclosed to authorities when required by law.
• You may request to view or delete your personal data at any time.

Fe99 uses industry-standard SSL encryption to keep all transactions and data secure. Our security measures include:

• All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA) support.
• 24/7 fraud monitoring and detection of unusual transactions.
• Registered funds held in segregated accounts (Segregated Funds).

The following activities are strictly prohibited on fe99. Violations will result in account termination and balance forfeiture:

• Money laundering or transactions involving illegal funds.
• Using bots, automated software, or artificial intelligence to play games.
• Bonus abuse — claiming bonuses using multiple accounts or false identities.
• Colluding with other players to influence the outcome of a game.
• Intentionally exploiting technical vulnerabilities or glitches in the platform.
• Operating an account on behalf of a minor.
• Threatening or harassing fe99 staff members.

Fe99 may close or suspend an account under the following circumstances:

• Violation of any provision of these Terms.
• Evidence of fraud or suspicious activity.
• Accounts inactive for an extended period (12 months or more).
• Court order or legal obligation.

You may close your account at any time. Any valid balance in your account (excluding bonuses) can be withdrawn, provided your KYC verification has been completed.

12.1 Changes to Terms

Fe99 reserves the right to update these Terms & Conditions at any time. For significant changes, a notice will be posted on the website and sent to your registered email. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

12.2 Dispute Resolution

If you have a dispute or complaint, please contact our support team first. If it cannot be resolved, the matter will be referred to a third-party mediator. fe99's decision shall be considered final unless the mediation process reaches a different outcome.

12.3 Contact

For any questions regarding these terms and conditions:

• Email: support@fe99.bet
• Live Chat: Available at the bottom-right corner of the website.
• Help Center: help-center